Detalle de la Oferta

Descripción de la Oferta

JOB DUCK IS HIRING CLIENT HAPPINESS COORDINATORS

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 3 years in a row!

Role Overview: We're currently on the lookout for Client Happiness Coordinators. Your role? You will improve customer retention, reduce customer churn, scout new customer opportunities, and drive new business growth through customer advocacy!

Your Responsibilities Will Include:

• Developing and maintaining strong relationships with existing clients.
• Organizing and scheduling quarterly business reviews with clients.
• Creating, maintaining, and sending client satisfaction surveys to measure possible areas of improvement.
• Providing support to client requests with friendly, accurate, and timely information.
• Performing administrative duties, such as mailing, calendaring, and telephone communication.
• Maintaining client records.
• Building a rapport with clients.
• Organizing holiday events.
• Other tasks as determined by the client

What We're Looking For:

• At least 15 months of experience in a related position or a related qualification.
• Client-oriented.
• Excellent interpersonal skills.
• Advanced/native-level English (written and spoken).
• Killer organizational and planning abilities.
• Ability to maintain confidentiality and attention to detail.
• Excellent verbal and written communication skills.
• Phone etiquette.
• Stellar time-management skills.
• Your own reliable PC, headset, and a speedy internet (at least 30MB/s).

What's In It For You?

• Monthly Compensation of 975 USD.
• Salary/compensation paid in USD without the cost of wire transfer fees since payment is made through the Honduran company.
• Social Security and retirement benefits and contributions.
•13-month payment in December of every year equal to 1 monthly salary if the employee has completed 1 year or more of continuous employment. If not, the employee shall receive the proportional amount for the time worked.
•14-month payment in June of every year equal to 1 monthly salary if the employee has completed 1 year or more of continuous employment. If not, the employee shall receive the proportional amount for the time worked.
• Maternity Leave benefits for female employees.
• Paid annual leave/vacation after completing 1 year of continuous employment with the company in accordance with Honduras’ Labor Code.

After 1 year of employment - 10 days.

After 2 years of employment - 12 days.

After 3 years of employment or more - 15 days.

• Holiday pay rate where applicable.
• Referral and annual bonuses.
•100% Remote, Full-Time, Long-Term Career Opportunity.
• Opportunities for professional development and training.
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process. We have multiple positions available, but we kindly ask that you apply for one at a time for your specific country.

By clicking on the APPLY button you consent us reaching out to you through Whatsapp and/or email to follow-up regarding your application process.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes