Detalle de la Oferta

Descripción de la Oferta

Duties
The American Citizen Services (ACS) Assistant provides both passport, citizenship, and special consular services for U.S. citizens in Post’s consular district. Serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates. Works with the ACS Chief, consular officers and other Post staff on crisis preparedness and response. Performs administrative duties and supports other consular section units as required.
Major Duties:
The American Citizen Services (ACS) Assistant manages the provision of passport and citizenship services for the Consular Section’s ACS Unit. Performs intake of U.S. passport, Consular Report of Birth Abroad, and Loss of Nationality applications, as well as notarial requests. Ensures the requisite applications are complete and that necessary supporting documents and evidence are submitted strict accordance of the Foreign Affairs Manual (FAM), the Code of Federal Regulations (CFR), and the Immigration and Nationality Act (INA).


The job holder ensures filing and record keeping is consistent with regulations and standard operating procedures. Develops and updates information sheets, instructions, letters, and documents, subject to Consular Officer clearance.
The job holder provides assistance to U.S. citizens in distress. This includes, but is not limited to, assisting victims of crime and destitute U.S. citizens, participating in welfare and whereabouts visits, and supporting hospital and prison visits. The job holder liaises with local hospitals, hotels, airports, prisons, guest houses, restaurants, shelters, travel agencies, airlines, and other local contacts to provide appropriate assistance. Builds and maintains a network of external contacts at these and other institutions who can assist U.S. citizens in distress, The job holder prepares legal documents for consular notarial services.
Drafts templates and respond to inquiries regarding U.S. nationality issues and policies, including loss of nationality. The job holder drafts individual responses to the full range of public and Congressional inquiries regarding passports and citizenship as well as special consular services. Communicates changes in policy guidance and new procedures to both internal and external contacts.
The job holder helps plan and coordinate ACS outreach within the consular district, including outreach involving travel.
The job holder is responsible and accountable for proper handling of controlled items and information, including managing and safeguarding personally identifiable information of U.S. citizens daily

Education Requirements:
Completion of two years of college or university studies is required.
Evaluations:
• You will be evaluated against the qualifications and requirements in this vacancy announcement.
• You may be asked to complete a pre-employment language or skills test.
• You must complete the application form and provide the required documents.
• Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:
Experience: Minimum two years of administrative work, case management, or customer service work experience.

Language:
English: Fluent; speaking/reading/writing, may include the ability to translate.
Spanish: Fluent; speaking/reading/writing, may include the ability to translate.
Job Knowledge:
Knowledge of local cultural, social, and legal environment

Skills And Abilities:
Knowledge and skills of MS Word, Outlook, Excel, and Power Point are required. Must be able to act independently

Experiencia Requerida

Educación Superior