Área de la Empresa | Call Center |
Cargo Solicitado | Gerente de Call Center |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | Honduras |
Departamento | Francisco Morazan |
Sales Performance Manager
Location: Mall Cascadas Tegucigalpa.
We are looking for a Sales Performance Manager who is passionate about achieving results and maximizing the performance of the commercial team. This role is key to designing and implementing strategies that drive performance, ensuring the achievement of sales goals, and developing the potential of team members.
As a Performance Manager, you will be responsible for overseeing the performance of the sales team, analyzing key metrics, proposing strategic improvements, and working closely with leadership to ensure the success of the department.
Responsibilities:
Oversee the performance of the sales team and propose strategies to improve results.
In-depth knowledge of performance metrics and optimization strategies.
Design, implement, and monitor sales KPIs (volume, conversion, retention, upselling, etc.).
Analyze data and generate reports to assess trends and opportunities for improvement.
Lead coaching and training sessions to strengthen the team’s skills.
Design action plans to meet set objectives.
Present periodic performance reports to management.
Knowledge in sales metrics analysis and designing commercial strategies.
Requirements:
At least 3 years of leadership experience, preferably in sales or customer service within the call center industry.
Experience managing sales teams, analyzing performance to meet commercial objectives.
Bachelor's degree in Business Administration, Marketing, Business, or related field (preferred).
Advanced Excel skills (pivot tables, data analysis).
Familiarity with CRM tools (Salesforce, HubSpot, etc.).
Knowledge in sales metrics analysis and designing commercial strategies.
Leadership and ability to motivate teams.
Effective communication and negotiation skills.
Results-oriented and strategic thinking.
Ability to work under pressure and adapt to change.
Gerente de Call Center (Opcional) |
Adm. de Empresas | Ing. Comercial (Opcional) |
Universidad Completa | Graduado |
Inglés Requerido |
Avanzado |
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