Detalle de la Oferta

Descripción de la Oferta

We are looking for a motivated and technically curious Help Desk Support Analyst to join our IT team in Villanueva. This entry-level role provides front-line support to users across our offices and warehouses in Honduras, as well as remote support for Canada, and the U.S. as needed. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot hardware, software, and network issues in a fast-paced environment. You’ll be part of a collaborative team supporting day-to-day IT operations and participating in broader IT initiatives.

Location:

Honduras Office: Based in Villanueva, Honduras but reporting to our head office in Canada.

Responsibilities:
· Act as the first point of contact for IT support, responding to issues via phone, email, or in-person
· Troubleshoot and resolve problems related to hardware, software, printers, and network connectivity
· Provide technical support to remote users, including configuration and access troubleshooting
· Set up and configure desktops, laptops, mobile devices, and peripherals
· Assist with onboarding by setting up user accounts and offering basic IT training
· Log and track service requests using an IT ticketing system
· Support network and infrastructure systems, including wireless access points and video conferencing tools
· Follow cybersecurity best practices and help monitor system vulnerabilities
· Participate in IT projects, process documentation, and continuous improvement efforts
· Help maintain IT asset inventory and assist with equipment tracking


Qualifications:
· Post-secondary diploma or degree in Computer Systems or a related field
· 1–2 years of experience in an IT support, help desk, or system analyst role (internship experience counts)
· Familiarity with Microsoft 365, Windows OS, SharePoint, Exchange, and Active Directory
· Experience troubleshooting VoIP and video conferencing tools
· Strong problem-solving skills and ability to work independently
· Strong attention to detail and organizational skills
· Experience using an IT helpdesk ticketing system
· Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.)
· Familiarity with Active Directory and user management
· Excellent communication and interpersonal skills
· Customer-focused approach with the ability to prioritize tasks effectively
· Bilingual in Spanish and English, written and verbally